I wanted to thank you for my absolutely fabulous 08 female pastel ball and 05 normal female ball! They were better looking and heavier than I expected, and I expected a lot! Thanks for the great service. I will most definitely buy from you in the future!
ROFLMFAO!!! We just bought a PE1 and while reading the instructions my husband and I both laughed until we cried. Someone has a wonderful sense of humor. Thanks for the good start to the day!
Sincerely and Happy Valentines Day!
Sharon & Marv
I would like to thank all of you for the good communication and help. The Tempgun arrived today,everything was ok,its a very nice gun. I am very happy with the way everything went,I be pleased to do more business with you in the future, and will recommend you to other people. Thanks :-)
Kim in Belgium
Hello Robyn and Chad,
I am going to start out with an apology. Prior to Robyn's "appearance" on Reptile Radio my opinion of you was based on the tone of your post on KS.
Huge mistake on my part. Honestly that has to be one of the best shows they have done and you sir did a great job.
Now to this most recent show with Chad. Wow. Another great show. You can really tell that you guys not only have a real passion for the animals but that you care about hobbyist and the industry. Great job guys! Keep up the good work.
Someday I hope to venture into the monitors and you guys will be my first stop. I really want to try some of the "Ackies"
I just received my water monitor today. I was very pleased with it. As soon as I took It out of the bag, it ran off and ran around my dinning room and Hissed and snapped at me, at least I know it is healthy and full of energy. It calmed down after I caught it though, so That was cool. It took down a few crickets and went to the darkest hide spot it could find. I assume it will calm down and start coming out when it gets more situated. I am suppose to be getting my other shipment of roaches and dry goods tomorrow. So I look forward to that. I will definitely order from you again. And i agree with all the customer feedback, Robyn was very friendly, and the animal was in great shape and very alert. I am pleased with my purchase.
This was the first time I've ordered from ProExotics and it won't be the last. Really fast service on my book and what a pleasure speaking with Nicci! You'll be hearing from me again soon.
I understand you guys have gotten a new server and had some problems with online ordering. I was communicating with Nicci, but lost her email when my computer did its clean up. I wanted to thank her for the phone message explaining what happened and how my order was going.
It was probably not necessary, and I think most places especially when ordering online would not go past the sale in letting a customer know why they had some - in my case very small problems- yet Nicci did. Thanks for that, and besides all the good words I have heard reading on places like Kingsnake, I will be coming back as a customer in the future when I need something.
In this day and age, customer service is almost more important than the quality of the product or service purchased to me. You guys have already shown great customer service!
I just wanted to let you know that I got the Blackthroat monitor and everything was good. He was a bit huffy but adjusted quickly to his new enclosure, burrowing, wallowing, and lounging in his basking light. I've handled him daily and he's starting to get more comfortable with me. He's eating like a horse. My wife, who is petrified of our classroom snakes, absolutely thinks he's awesome. She talks to him and even wants to handle him when we get him calmed down. He's an amazing animal and is very alert and healthy. The students will see him for the first time tomorrow and they will love him. He is very intrigueing, obviously more intelligent than other lizards/reptiles we work with. I'll stop rambling. I just wanted to let you know that I appreciate the healthy animal, the advice, and the fast shipping. I will definitely look to you guys first when I add another animal to our lab.
I have just received another order from Pro Exotics, and these snakes are just as great as always. Over the last few years I have purchased 15 snakes from you all. Each and every one is the envy of many. They are hands down some of the most beautiful specimens ever seen. Additionally the customer service is some of the best I have ever experienced anywhere, Robyn took lots of time to help me work out all the times to accommodate the weather. There is no place I have ever worked with that will go to the lengths Pro Exotics does to ensure that all goes well. You guys are always the top of my recommendation list to anyone and everyone.
Thanks once again,
Robyn- Thanks he's here in home safe, this guy is amazing (Lesser Platty), I'm the most happy customer in the wordl!!!!!! THANKS BROTHER!!!!!!!
You are one of the most professional and helpful herp. Breeders I've ever dealt with. I'm not an expert by any means but I've worked with over 30 breeders of reptiles and none have been as thorough in answering questions and providing references as you have. I appreciate your genuine concern.
To; Marketing Markland and Galactic Overlord,
Re: order #3085
My order from Pro Exotics was delivered today and I am typing with one hand on the keyboard and the other on my PE-1.
The application for this device is actually winter paving that requires an aggregate surface temperature of 35F or a pavement temperature of 40F. Depending on conditions, the asphalt delivered must be 260F+. Concrete placement must be above freezing.
It is also fun to grab one of my wife's cats by the tail and take their temperature.
Hi Robyn: Just wanted to say that I have read your site in full and have just purchased 3 of your halogen 50 watt bulbs, PE 1 Temp gun and the book on Savanna monitors. Your site is very helpful and full of information on monitor lizards that I have been unable to find. After reading your site about your lights I will be changing my 160 watt to your lights as soon as I receive them. I currently have 2 Bearded dragons and 1 Rough neck Monitor and am looking to get a Black throat monitor soon. Once again thank you for your site and this first time customer will be coming back again.
That Albig is spectacular!! I feel very privileged to own such a wonderful animal. I cannot thank you enough. I truly appreciate Pro Exotics. Thanks again.
I just wanted to say how much I enjoyed reading the instruction manual. I love the humor. It actually makes reading boring instructions enjoyable, & all manuals should be modeled on yours!
I have read all the FAQ's on your site & again, brilliant.
Oh & the PE-2 is Fantastic for measuring temperatures of my 3W 106cc & DA 150cc Model Aircraft engine's!
You have my vote & I'll be a good ambassador for your product! We'll done!
I just want to say I really love my temp gun and Thanks. I like on the website the way you guys wrote it, "young Jedi", "PE-2 does not read foxiness" an so on. That is real cool to see a company like that. I wish all companies were like that.
That is about it. Keep up the good work and products. You will be my first choice in temp guns.
Received the PE-1 today. Fast shipping and well packaged. Works perfectly. I'm working in my basement (geothermy) and discovered with that gun a lot of insulation failures ! Clic and that's it !
Thank you guys. Regards, Mike
I have wanted a large monitor for about ten years now. With my four year old daughter, Shelly, showing so much interest in science and animals recently, I decided it was time to get one. A short browse brought me to your site, www.proexotics.com . You have the best maintained website with the most up to date information available on the husbandry of the reptiles that you offer for sale. Thank you for your patient assistance in helping this beginner to select the right animal for us, and for all of your help via phone and email to help Rudy, our Blackthroat Monitor, get off to a great start! It was nice to be able to get everything I needed from one place. Rudy arrived happy and healthy via UPS, as did the five hundred lobsters roaches. I am grateful for your dedication to animal husbandry, your concern for the animals, and your ability to pass these things on to me. Also, I can't tell you how nice it is that you have answered the phone in person every time I have called. Of course I will be coming to Pro Exotics for all of my future reptile needs.
I just received my shipment and it came in excellent condition. Thanks for picking such a gorgeous snake. I am extremely happy with it. Also, the Temp Gun is a great tool to have. I will highly recommend it on my site for other bearded dragon owners. I checked temperatures in my dragon cages, and while they were okay, I found that I can definitely improve on them. I don't want this to get too long, but you guys did an excellent job with everything. You have one extremely satisfied customer : )
Thanks again, Eric Nelson
I called your company earlier today. I was very suprised when almost immediately Nicci returned my call and answerered my questions and handled my problem in an efficient and extremely friendly and helpful way. Awesome customer relations.
Sumatran Water Monitor email #1-
My new Sumatran is doing great already and eating well. I had the whole setup prepared with temp gun readings and everything, so I think he's already getting more relaxed. He's gorgeous by the way!
Sumatran Water Monitor email #2-
I just wanted to let you know that I think you sold me a pig of some kind instead of a lizard. :-) He's eating everything in sight and growing! He eats just like my bearded dragons! I bought a water monitor about 10 years ago at a reptile show and from the moment I got it home it was sluggish and didn't eat well and eventually died, even though I kept it just like the one I got from you. This one is awesome! He's active and eats great and is just as tame as my bearded dragons. I just thought you'd like to hear from a very happy customer.
I just wanted to take a quick second to let you know what a GREAT product you have. My son & I purchased one (PE-1) off of an eBay dealer this past week. This thing is amazing. My son (8 yrs old) and I keep various species of Geckos, Tree Frogs, Poison Dart Frogs, and soon a Ball Python. Right now we're trying to regulate my son's new enclosure for his soon to be home for his first Ball Python. The PE-1 is great for this since you have to set up a "warm" end and a "cool" end all in one enclosure. This is GREAT!!!
robyn thanx for the super fast customer service you guys rock... joe
Hey Robyn, I have never wanted hissers, not because they are not good food items, but because they are a pain and get out by climbing glass. Your Bug-off stuff rocks! I have a huge colony of hissers (primarily for my prasinus) and I tried that stuff today. Wow, what a difference - just wanted to say thanks. All of you folks with climbing bugs should try this stuff!
You are and always will be, the man.
Thanks for everything! This I just a little way to say thanks for great customer service, I really appreciate it!
Just saying Hi. Great product at a good price. I'm happy with it. Sure beats the $100 units I've been buying.
LOVED the user manual. You guys have a great spirit of play. That's a good thing!
Robyn & Nicci,
First I wanted to thank you for sending two AWESOME animals to my door. Both water monitors were extremely healthy and started feeding the day after they arrived. The V. salvator I purchased in july is now over three feet long and his color is phenomenal. I recieved the second a month ago and it is doing just as well. I also wanted to tell you that the customer service I recieved from both of you has surpassed any experience I have had with any business. You have earned a lifelong customer.
Thank You, Jim Heck
Robyn - My Ionides arrived at my door at 9:30am. The temperature this morning was 18, but he was a 'toasty' 79, thanks to your excellent packing system. He seemed to be in good health and quickly began exploring his new home. Thanks for the magazine, virosan and unmatched attention to detail. I look forward to doing business again and will certainly recommend your place to my fellow herp enthusiasts.
Thank you Robyn...
I want to take this opportunity to thank you for taking the endless hours to put together such accurate, up to date, concise reptile husbandy information. When clients ask for reading material about any newly purchased herp or even a long term herp, I give them the URL ( http://www.proexotics.com/FAQ2.html#5 ) for your FAQ page which I feel is the BEST herp info page available either on the web or in book form. And the Pro Exotics website is hands down the best also.
I am a hobbyist for 35 of my 42 years now and am keeping Amazon Basin Emerald Trees Boas, Nephrurus amyae, Nephrurus wheeleri, Phyllurus platurus, Oedura castelnaui (amels), Strophurus ciliaris abberans, Leachianus (Isle E) and hopefully can get involved with the Vietnamese Rhino rats.
Thanks again ,
I just wanted to send an email to thank you for going above and beyond. I received the temp gun today (actually even before the fed ex drop off). You have definitely created a return customer, and I will be leaving good things about your company on the boards I frequent.
Thank you again, Bryan
I just want to say that I regard you guys as the best in the business. And all of the information that you make available to the general public is phenomenal and lends even more credit to your dedication and experience with reptiles.
Hi Robyn - Thanks so much - I got my order .My husband really wanted a Temp Gun for Christmas. Thanks so much for all your help. You have a great site - I will recommend it to everyone!! Have a great holiday!
I received the order of virosan today and I appreciate the personal notes on the proper usage. You guys are a top notch company and everything I have purchased from you has been worth the money. Thanks
Thank you for the best FAQ on the net! Your no-nonsense approach is wonderful and refreshing. As a life-time keeper of snakes, both wild and exotic, I find your site to be the most refreshing compendium of intelligence and common-sense that I have ever seen. I personally hate the "new" exotics fad in reptiles going on, but as someone who accidentally acquired a ball python to their rather daunting menagerie, I must argue that yours is the most logical advice that I have read. Everything about reptile husbandry revolves on understanding the animal at hand. I applaud you for making that so clear.
Just wanted to let you know that the M andarins arrived safe and sound. They are awesome!!!
Thanks too for the magazine an d Virosan - a nice bonus.
I got the female Mand arin and she is a looker. Well, so has every snake I purchased from you (5+). Please feel free to use me as a reference as I have purchased many snakes from you and have no complaints to date. There are SOOOOOOO many BAD breeders / dealers out there that give this industry a bad name and I know this first hand. You guys are top notch!!!!
As usual, it's been a pleasure doing business w/ PE
Hi Robyn t hanks a gain , and we will be a future customers ! It's nice to deal with someone that's professional , actually returns e-mails and phone calls , and has quality animals !
Dan & Bec
"from the kingsnake.com photo gallery- text for a Sumatran Water Monitor baby...
I got him from Pro Exotics. I do suggest them to anyone also. I have dealt with quite a few people and ordered many reptiles. So far Pro Exotics has been the friendliest, most informative, and most importantly to me shipped the best baby water I have ever seen. It arrived healthy, active, and with no disappointments. They do what they can for the customer, that seems to be rare lately. When they say High Yellow they mean it too, just look at it. I looked around for a while to find one I wanted. These are by far the best! -VaranusTattus"
Robyn, I seriously appreciate the way you handle business. I have never been so happy with an order, as I have with my recent order of your Sumatran Water Monitor. It is worth every dollar and the best water to date for me at least. It arrived nice and healthy! I also wanted to say thank you for taking the time to answering questions, that is important to me. I have bought $1,500.00 dollar monitor and got little less than a give me your card number. I only did it because I saw pictures of it and wanted that one individual lizard. I hope to never deal with them ever again. Even though the lizard was worth it. Well, I don't want to take up any more of your time. I will tell everyone I know to order from you! After being treated great, having a speedy order process, getting an excellent little guy, and overall great experience I have to direct everyone to you. One more thing I like your UPS shipping way better than Delta. I have had an Aldabra Tortoise and a Crocodile Monitor both lost in their shipping process. I almost lost the Croc. Not to mention the long trip to the airport. I like the at your door delivery and it was faster than expected. Thanks Again!
Best Regards, Brandon Dietrich
Robyn, it is my pleasure to buy from you guys. I love your stuff!
Hi robyn I really appreciate you taking the time 2 e-mail me on my pur c hase, and i just want to let you know you have a good website, ive researched 1000 's of websites and yours is very easy to navigate and i cant wait to take a look at the ball python dvd. thanks again,Dustin
Hi Robyn, just letting you know that the sumatran water I purchased from you guys arrived here safely. It looks spectacular! The picture doesn't do it justice. You guys are the best! I'll be recommending you guys to everyone I know. I'll be in touch with you guys again when its time to make my next reptile purchase. Thanks again for your excellent service :)
I recieved the Tempgun yesterday. What a fantastic little gadget.
I ran around all day yesterday 'zapping' every vivarium in my breeding rooms. It has already shown me that some of my thermostats are not maintaining the desired temperatures. So it has already shown its worth.
I will certainly be recommending it to my friends.
Thanks. My lizard and I will use it for goodness, not for evil!
I just wanted to let you guys know what an all around excellent vibe your site gives off. I surf around on kingsnake.com every day for hours, and I started looking through your site after I clicked on the temp gun ad...I was blown away. You set the bar so high, these other stores couldn't reach even if they got on each others shoulders. The content and the pictures are air tight, just like your business ethics. If I had it all to do over again, my entire collection would have came form PE. Your site has made a customer out of me and you will be hearing from me soon.
Dear Robyn, Just a quick e-mail to thank you for your prompt service with my order which arrived tues 29/03/05. I would certainly recommend you!
Many thanks again from the UK
Tempgun has arrived and is an amazingly fantastic tool... definately worth every single penny... and you're right.... I temp-gunned everything in sight after taking it out of the package... my monitor was cool, but warmed up and my computer was warm but cooled off.... and my forehead is indeed about 98.6 degrees... hahaha...
Thanks a bunch,
My new thermometer came today. Your service was excellent. I have already taken temperatures of family members, three of the tortoises, the pond, the ground, the dog, etc. This will come in quite handy.
Steve Spitzer :-)
He arrived right on time and is doing great. He is in the best condition I have ever seen a Ionides monitor, he puts the ones in the pet stores around here to shame.
Thanks again for everything.
I bought a ball python from you guys 2 years ago.. Just wanted to let you know how much I appreciate you guys. He arrived in perfect health and has been in perfect health ever since. He has always eaten thawed, frozen mice without a problem. Thanks for offering such high quality, captive-bred animals.
I just wanted to say thank you for the great help and animal. My lizard arrived in wonderful condition and is thriving. Thank you again and I look forward to future business.
Derek van Delft
I just wanted to let you know on how happy I am with you guys, from start to finish you guys are first class. You answered all of my questions and were completely professional. My sumatran water is doing so good he eats like a champ and is growing perfect and the biggest thing is he is dog tame. Not a freak at all. Exactly what I was looking for he is flawless just like you described him. I tell everyone to look you guys up if they're thinking about getting any kind of reptile. Well thank you again for your excellent service and knowledge.
It should be a well measured Christmas.
Thanks very much, Robyn.
Hi Robyn, Thanks for the quick response. I was really happy to hear that everything will be shipped out right away! I have to tell you; every single time I have ever dealt with your company I have come away very happy with both the service and products. The awesome customer service and fantastic sense of humor that is demonstrated on a regular basis with you guys over there is one in a billion. Looking forward to doing business with you again soon.
Have a great holiday.
I must tell you, the tempgun is the best thing ever created. My ball python was always having problems shedding, and I thought my temperatures were right. But I was wrong. My temperatures were way to high. Ever since I got the tempgun, none of my snakes have had a problem with temperature and/or shedding. Thanks for such a great tool.
I just received the black roughneck monitor today and I am completely satisfied!!!!! This has to be one of the best examples of black roughneck monitors I've seen, this baby was alert, beautiful, and completely parasite free. I can't say enough about this monitor, You guys obviously show alot of pride in your reptiles.
Sincerely, Nicholas Cali
Got the temp gun this morning; boy that was quick!!!! Anyway I set about checking temps in the Ball Python cages and discovered that I am a few degress cooler than I like. This is going to be a fantastic tool!!!
I received the tempgun today and already it has helped out a lot. We have been trying to get the temperature gradient correct in two new enclosures and this has really made that easier.
Thanks. Brett Denison
If you want an honest quote: ProExotics was the friendliest online merchant I've ever gone through.
My temp gun showed up today, and it is one of the most amazing and helpful herp products I have ever puchased I do not know how I have ever lived without one, So you guys get a really big thanks from me THANKS
I've just purchased your product recently to measure the temp of my Nitro car. I have to say the product, and price is one of the best deals I've found. I have to say it's pretty damn cool. I just have one question, and I've searched your website to find this answer with no luck. What the hell is the round metal dealy on the bottom that folds out for?
(Robyn's note: it is a stand : )
Robyn, Thank you again for the awesome service and an amazing set of bloods! A little larger than I expected, but I'm totally stoked with these animals! Beautiful and healthy! The pack job was unreal. Nobody does it better. Thanks again, and I'll be back! A true believer in Pro Exotics!
P.S. I could have picked some bloods locally, but I choose the the best PE!!!!!
Thanks and as always it has been nothing but a positive experience doing business with you. A couple years back you helped me do battle with mites, Which brought me back to your site for virosan, and I couldn't pass up the Temp Gun. You guys are the best and have hands down the best customer service in the reptile industry. Thanks for running a business the way I myself would do it! Not only will I be back for more, but I will send everyone I know your way.
Thanks Again, -Matt
Just wanted to let you know how much I like the Virosan. We currently have 61 reptiles so we have a LOT of tanks! It also means that we do a lot of cleaning. And, with breeding season upon us, I expect the herp population (as well as the cleaning) to dramatically increase. I really like the fact that I can use Virosan in all my tanks and not have to worry about harming any of my pets, especially the more sensitive ones.
I have to take a minute to sing the praises of Pro Exotics! I was trying to order some virosan from them a little while ago and pay pal was giving me grief. I e-mailed them about the problem and get this, WHILE I WAS STILL
ONLINE TRYING TO ORDER, Nicci from Pro Exotics called my house to apologize and to take my order over the phone.
I've e-mailed them with questions before and Robyn has responded in under an hour.
I don't work there, or know anyone at Pro Exotics, (I haven't bought any animals from them yet [yet I say]) but I am a HUGE fan of their commitment to customer service. They are amazing people and will get all my business from now on. I highly recommend Pro Exotics!
The white-throat arrived warm and in good shape. It is spectacular...certainly
much more attractive in person. Additionally, the shipping set-up (box, receipt,
etc.) is far and away the most professional I have seen. Your animals and
customer care are certainly second to none and I look forward to doing business
with you again.
Robyn & Staff:
I just received my order, 2 days after placing it. Keep up the good work and thanks again for the great service.
Thanks, Chad Martin The Big Cheese Rodent Factory 800-887-0921
You won't believe the difference in temperature a couple of inches makes. You will find differences in temperature that your regular thermometer can't tell you, and you set up will be so much better. This is the best $40.00 you will spend on your uromastyx.
I purchased one of the PE Temp Guns at the Daytona show and its the best
husbandry device I have ever purchased. I honestly do not know how I ever
got along in the past without one. This is a GREAT product and a bargain at
$35. I highly recommend to anyone here to get one if you haven't already.
...let me give you and everyone some advice, get a temp gun from Pro Exotics. It is essential. You wouldn't believe the temperature difference a couple of inches makes. differences you will not see with regular thermometers. I am not relying on the thermometers hanging on the side of the cage anymore. I thought everything was right till I got this temp gun and started taking readings all over the cage. I had to make some adjustments. I am not trying to sell these things for robyn, I don't know him but this will be the best $40.00 you spend on your Uro.
Hi Robyn. I received my order of 3 temp guns today. All in good working order. Thanks for the fine service. I also appreciated the good detailed instructions on their use, especially the warnings about eating the used batteries and messing with a friend's flatulance, since I have a history of problems like that in the past. LOL.
OMG recieved my unit (PE Temp Gun) ... the quality is MUCH higher than i expected !
i just got the temp gun. i feel like a freakin newbie. i just temped my
glauerti enclosure and my highest basking was 110, my cool was 72, so i put
in another 60 W and am up to temp now. thanks a lot!
...the temp gun? Thank you so much!. Best thing since duct tape and
KICK ASS WEBSITE!!---i live in south florida and have always owned reptiles of all sorts (turtles,gators,iguanas,boas,pythons).until recently mostly a tank or cage spread throghout the house.i finally am at the point where i am creating a reptile room.right now lots of leopard geckos and argentine tegus .the photo section of pro exotics is awesome!i am taking a slow approach to the reptile room so it is done correct .thanks for ideas and i look forward to doing business with your company---------brian o'neill
HI! I left you a message the other day to let you know that the animals arrived safely (as if there was any doubt), and are doing just great! They are gorgeous, and didn't even seem skittish enough to really "ball-up" the couple of times we had them out (once for a poo-cleaning, and once to feed). The female seems very outgoing (not to anthropomorphize, but for lack of a better word...) and has been exploratorily zooming around her new enclosure.
I wasn't sure the last time they were fed, but amazingly they BOTH took a thawed rat pup without hesitation last night! I was stoked that the switch from mice to rats for them might be that effortless for these two - your animals ROCK! I just wanted to drop a line and let you know how much I appreciated your devotion to customer service, even when things were getting a little wonky for me. You've won over yet another customer for life.
Looking forward to placing another order very soon!
Jay M. Dougherty
Thanks for getting my order out so quickly. The temp gun is fantastic, and I've been looking for a product like virosan for a while. Even though I keep completely different animals from Pro Exotics (veiled chameleon and several crested geckos), the info and products from your site are extremely helpful. I'll be sure to look to Pro Exotics first when I finally have the time and money to add a boa or blood python to my herp collection.
You have been prompt, courteous, and easy to work with. Look forward to doing a lot more business with you.
Just a quick note to say I bought one of your temp guns off Ebay to check the temps of my GS Storm. Anyway, I was reading through the instructions and came across the few funny lines you threw in there. I should sue you for pain and suffering because I squirted the Dew I was drinking out of my nose!
Geez I wish more instructions could make me chuckle cuz it made it more
interesting to read!
Thanks for a great product at a fantastic price!
I just wanted to say thanks. Everything arrived today, earlier than I expected. The temp gun was definitely worth every penny, that thing is sweet as hell. That is definitely one of the best investments that I have made. It would have been worth it if it was even 80.00. Thanks again and I will definitely be placing another order with you in the near future.
After reading about the Temp Gun on your web site I decided to purchase one. I received mine on Saturday and was shocked. I don't know how I got along for so long without one. I can pinpoint precise areas in my monitors tank where the temperatures are slightly off . It takes all the guess work out of setting up basking areas and areas where they need to cool off. Thanks for the recommendation. I love your web site, it's so informative!
Arrived early, beautifully packaged, fat and healthy and looking great, like I knew it would be. Considering the state of this years imports, I figured it was best to obtain a CB animal for the individual it's going to... When considering a high quality purchase, P.E. is unquestioningly the best- The reputation you guys have is well deserved.
Thank u Robyn..I cant thank u enough for her..She is turning out to be a real sweetheart..tamed down very nicely and her colors r really starting to come out.Thank u for making my first experience with a blood python an extremely positive one..Keep up the good work over there!!!
I just wanted to drop you a line and tell you thanks for letting me stop in and buy a snake even though Im sure it was one of your smaller transactions. And I am so glad I bought that temp gun! Ive read about them on your website, but I didnt realize what a great tool it is until I brought it home. Anyway, thanks again, and tell Nicki thanks for her time as well. Im sure Ill be in touch with you again !
Two weeks ago I received two of the best Boas I have ever owned. Robyn, I called and spoke to you several times and even though you were busy you took the time to answer all my questions. After I ordered my Albino and Anery Boas you would drop everything when I would call to check on their progress. I ordered them just after they were born and you would tell me each time I called what their progress was, eating live or frozen/thawed, & how many meals they have had. I have never dealt with such a professional. The snakes are in great shape and are very healthy. The Coral Albino is amazing and the Anery shed last week and looks wild. With any luck they will be Het for each other and I will get some snows in a few years. Thank you so much. Every one involved with reptiles could learn a lot from you and Chad.
Temp Gun in New Zealand!
Thank you for the tempgun,it arrived only 7 days after I ordered it.Since I have had it I have used it alot,not only for my nitro engine but also at work.Because of the tempguns compact size on a race day I always have it in my pocket,(something you cannot easily do with normal handheld units).I found the manual funny,someone has a good sense of humour,although the tempgun is so easy and quick to use I didnot read the manual until after a few days of use.
Thanks again,attached is a photo of me on race day.
i absolutely love your philosphy and practicality of reptile care and husbandry. in my opinion, you guys are the best. keep up the good work
My Ball Python showed up this morning and is beautiful. She was roaming around the enclosure right off the bat. Thank you for everything and your great service. I hope to do more business in the future!
I just wanted to take this time to thank you and everyone at Pro Exotics for the great experience I have had with my recent orders. I received my Temp Gun and video with no problems. What I am most impressed about, is the great Customer Service you all possess, especially towards a small Herper like myself.
I take great comfort in knowing that Pro Exotics is not just after the "Quick Buck". You all seem passionate about what you do and truly want your customers to be educated.
Your Website has a plethera of information and I find myself visiting there often.
Pro Exotics is indeed setting the standard for Service and Customer Support in the reptile industry.
Thanks for doing what you do...and consider me a dedicated customer.
thanks again robyn. once more im pleased to say you have delivered me nothing but the best. sweet lizard in every way!.
This is Joe Edgecomb, I ordered from you about a week ago. I received my monitor as you said--on time and in great shape. He really is a killer animal. Thanks for your time and polite manner of doing business, especially in the midst of a blizzard! I'll be ordering stuff from you in the future and refer you to anyone that I can. Thanks again and take care.
Hi Robyn I just wanted to thank you for the time you spent with us on the phone talking with my husband and I on the ackies and the salvator. That is the reason we ended up going through you for the salvator. I was very impressed with the way you shipped it. We will definitly go through you for any reptiles in the future. The time you spent and the quality really made us very happy!
Thank you April
Thank You Verry Mucho!
I will try to get some info from varanus.net and varanus.nl . And if it's a good way to do, I will use your Water-Caresheet. You are a true source of inspiration and I'm deeply impressed the way you handle a guy like me, that you know you cant make any money on, but yet, you answer my mail in an hour after I send it to you-awesome!
Be blessed and take care.
I received my shipment of the digital thermometer, the hemostats, the virosan, and the aspen bedding as soon as I got home from school. I could'nt be any happier with my shipment. Everything works and is just as good as advertised, which is hard to find in today's market. You guys have a great business and awesome customer service. I can't wait to do business with Pro Exotics in the future! Thanks so very much.
Thanks for the help in switching from live to F/T. I used your advice (in the FAQ) to do what was told to me to be impossible with my Ball Python. It took some patience but was able to get the job done.
"You are not a beautiful and unique snowflake. You are the same decaying
organic matter as everything else." -Tyler Durden
We received our shipment of the virosan, Black Knight and the temp gun yesterday.
Everything was in good shape and I was more than happy with items. Can't believe
we waited this long to by the temp gun. That thing is awesome!
Thanks for your professionalism. We'll be doing business again with you.
Department of Agriculture
Medical Technology Program
This is Steve I just purchased the red ackie trio from you guys on Sat. I just wanted to say thank you and let you know that they are awesome. I am very happy with them and I am looking forward to watching them grow up. As always you guys are the best.
I was looking through the pages and found out we had a Reptile Society Club
in Panama City Beach which is near where I live. Anyway just came back from
my first meeting and I took that ionides monitor I just got from you and you
should have heard the oohs and ahhs. They asked where I got it and when I
said I ordered it from PE a couple weeks ago all I heard was that that was
the only place to get a great healthy monitor -every time. Your reputation
is apparently the best.
Ray La Fontaine
Friendship among competitors - New England Reptile Dist., Inc - NERD
I find the competition among breeders and dealers to sometimes be fierce and filled with friction. Rarely do I find another dealer/breeder that is 100% straightforward and honest as I have found with Robyn at Pro Exotics. We both acknowledge each others quality and find ourselves doing business amoungst ourselves. One group of animals stands out in my mind, the albino blood pythons that I received are GORGEOUS! I pride myself in being straight forward and honest, Robyn too is this type of person, no frills just great stuff. If the animal is of lesser quaility I feel that he would not sell it. I work seven days a week for over ten years, 24/7 reptiles, Robyn is doing the same, he loves the animals more than the people!
Kevin - NERD,INC.
Although there are some very reputable breeders on this forum, I will comment
on one in particular that I did business recently. Our wildlife center purchased
a baby Sumatran Water Monitor from Pro Exotics (we were looking for a baby water
monitor that we could groom for our education programs). Robyn is a true professional
and in all of my years in dealing with breeders, I have never dealt with anyone
as professional and customer service driven as Robyn. He came through for us
and sent us a wonderfully docile and perfectly healthy water monitor. Robyn
answered my many questions and his advice was always right on. Once he settled
in, this animal is now as calm and deliberate as Robyn promised. He is feeding
like a pig and has really adjusted well. I look forward to doing more business
with him in the future.
Rob Carmichael (from a post on kingsnake.com)
Brian Sharp, Brian Sharp Reptiles
These awesome snakes came from Pro Exotics. Robyn is probably the nicest guy
that I have ever dealt with in this business, flat out. That has been MY EXPERIENCE.
These are 01' and they are growing like weeds, eat everything put in front of
them, and a few that don't ("Son, watch your fingers there, they look a
lot like pinky rats")
Fred Albury, Aztec Reptiles (on his new Striped Red Blood pythons, from a post on kingsnake.com)
Thank you Robyn for your outstanding customer service. If I buy any more monitors they will come from Pro Exotics no questions asked. Never have I
seen a company that worked so hard to make a customer happy.
Once again thank you for looking out when really wasn't on you to do so.
Cain Aaron, Jr.
I have to agree. Pro Exotics could serve as the top-of-the-line model for how to run a retail reptile store. I don't know HOW the shop stays so clean, odor free, and visitor friendly, but it does. They treat guests with wonderful respect, too. Of course, the prime praise goes to the healthy, well-tended animals in the shop. Robyn, don't try to go the franchise route--you can't mass-produce quality. You still have to build a Rolls one hand-crafted part at a time.
Dr. Robert Sprackland (from a post on kingsnake.com)
I just wanted to let you guys down at Pro Exotics know how happy I am with
the service and quality of animal I have received. I first talked to Robyn about
getting a Sumatran Water sent to me in L.A. He told me to expect a healthy,
tame, and beautiful water! I went ahead and gave you guys a shot, just a little
hesitant being that I was buying a large lizard sight unseen. When I opened
the box and saw what kind of quality this lizard was, I was sure I made the
best possible choice. This monitor is all that Robyn said it would be plus some.
I personally have not saw a better water anywhere. I have talked to Robyn since
then and he has been really helpful. I can see in the quality of lizard the
I received, you guys really care about your animals and your customers. I am
going to be a customer from now on....and anyone
wanting a monitor will here nothing but PRO EXOTICS from me!!!!!
Thanks For Everything,
I just wanted to inform you that everything is going absolutely wonderfully
with the terrific little red Ackie that you so kindly sent out to California!
I couldn't be happier with anything. The entire process was not only helpful
and educational, it was easy and efficient. I really appreciate that very much.
Like I said to you earlier, I am super impressed with the business that you
have put together. I feel as thought the way that you guys operate in this industry
is incredible and should be examined by your competitors/associates. There are
simply too many shops and breeders that treat these wonderful animals without
the proper care. It takes a lot
of time and effort to do it right and you have proven that Pro Exotics functions with that in mind. It is obvious that you and the rest of Pro Exotics take a very different approach to the pet trade and it is certainly a good one. You guys have set the bar and set it high!
A very impressed and happy customer,
I just received the speckled water monitor and she's incredible! A little spazy
at the moment, but once she settles in, I expect she'll settle down. Pictures
not do these animals justice! She's awesome!
thanks for the phone message today. As for the Rhynchophis, I wanted again
to say how much we are captivated by them. Photo's of them really don't provide
the strong impact I felt when seeing and handling these in-person!
I have them setup in sweater boxes, on a lower shelf in one of my rooms, with cypress mulch substrate and cork bark for hide spot, which I wrapped silk wire plants around for a bit more cover, since I assume they are a bit shy at this size/age.
We always take photo's of the collection, as wildlife photography is a big passions as well, so I will definitely keep you visually informed as to their progress.
I will take you up on your offer down the road as far as cycling them, and adult care.
Please feel free to use me as a reference, especially when you are offering the Rhinos for sale, as I will gladly tell anyone how pleased I am, and how magical these snakes are.
Just wanted to let you know the ackies arrived safely and look great. They
are much more attractive than the few I have seen for sale at shows and I am
very impressed. I will let you know if I have any other questions, again thank
you and I am sure I will enjoy them.
I just wanted to let you know how professional I think you are in the advice you give on the monitor forum at kingsnake.com. The advice is often very helpful to the one asking for it and the ones seeking it. Often times people are having a hard time and are frustrated and met with smart-ass come-backs that offers no help. Thanks for being there for us novice monitor keepers.
Robyn, Thanks for taking the time to speak with me over the phone about the different requirements and personalities of the monitors that you've dealt with. I must commend everyone at Pro Exotics for their unconditional professionalism! Whether it is someone from your wholesale department or retail store, you all take the time to inform and answer questions that I've had. This makes me feel that you have a genuine concern for the animals well being and the customer's satisfaction! After speaking with you, and previously doing business with you, I've decided to purchase my next monitor from Pro Exotics and will look to Pro Exotics for any further inquires. It is nice to feel confident and rest assured that the animal I receive from you is of the highest quality.
I just wanted to write you and tell you that my monitor arrived today in perfect
condition and its the best looking water monitor i've ever seen as well as the
tamest....i look forward to doing business with you in the future and thanks
Just to say that your store and stock is the best I've seen yet! It's just a shame that I'm in England, there aren't any decent stores where I live (East Anglia) although there aren't many anyway! I find it really hard to find reptile supplies, fancy moving to England ! ! ???
Thanks Robyn I really appreciate all this valuable info. I am beginning to build a setup and will be purchasing one soon. You've basically solidified me as a customer (especially with the thermometer info) and I will be contacting you guys before the Ionides season ends. I also believe you get what you pay for and when Pro Exotics was at the Orlando reptile show some 2 years ago I was totally impressed by the way I was treated especially when there were other people who were (probably) spending more money than I was. Thanks again and I'll be in contact soon. Be Blessed.
Having dealt with Pro Exotics on a number of occasions, I find it very hard
to try out anyone else. I've purchased three reptiles from P.E., and they're
easily the best reptiles I've ever owned. When you deal with P.E., you're dealing
with professionals, bottom line. The employees there will go out of their way
to answer any question you may have. I've bugged Robyn tons of times about problems
with my monitors, and he's always come through with courtesy and helpful advice.
He's helped me out more than most would ever attempt to, and I know I can always
do business with them. The sad thing is that I haven't even had the chance to
elaborate on the amazing health of their animals, and the cleanliness of their
facility. That however would take another page. Thanks guys for the help and
Hey, just taking a moment to email you regarding the little Ionides I received
today. He is a beautiful animal, exceeding my expectations in every way. There
just is no comparing Pro Exotics quality to any thing else I have ever seen.
There are really no reptile retailers here in our area, Memphis TN and north Mississippi. I hate that all we have is the few chain pet stores around here Petco and Super Pets. Their reptiles are really sub standard and usually in very poor health. Example: Five Russian Tortoises in a 30 gal aquarium with alfalfa pellet bedding and Reptomin floating food sticks for food. It's sad they don't know the difference between a tortoise and a turtle and the food they need respectively. Not to mention the people they sell them to who know even less............
Back to the monitor. I get side tracked easily by ignorance, sorry. He is simply amazing and very tame already. Couldn't have asked for a better monitor.
Thank you again.
I am hoping I can use some of my vacation to head west and check out your retail facility.
Pro Exotics is an extremely professional business that genuinely cares about
their animals and customers, and making sure that all animals that are purchased
are of the highest quality and health. Their passion for their business is evident
in their enthusiasm and eagerness to share important husbandry information about
the animals they sell, and ultimately making sure that their customer base is
very satisfied with their purchase. I would highly recommend Pro Exotics to
both the amateur and advanced hobbyist, you will not be disappointed!
Christopher K. Carmichael, Ph.D., The University of Southern Mississippi, Department of Biological Sciences
Even before I was a customer, you helped me out a lot and provided me with lots of info on varanids and dealing with you guys was no different. You provided pictures of the animals available, replied toe-mails promptly, and were overall very helpful. The speckled water monitor arrived in PERFECT condition and was also packaged and shipped correctly. The animal itself is beautiful and exactly what you promised. I have recommended your business to dozens of people and will continue to do so.
Varanus Photo Album
Pro Exotics is the best. Robyn & crew give the best service in the business. Many of my best true redtail boas are from P.E., as well as my Vision Cages. The store is very professionally run and cleanliness is second to none. I fully recommend them to everyone I meet. You just can't get any better. Many thanks guys. I'll always be a repeat customer.
Whenever I have a customer that is looking for a rare or exotic that we do not carry, I always know I can refer them to Pro Exotics for quality, professionalism and just overall awesome animals!
Manager - LLLReptile And Supply
Just thought I would let you know that the monitor arrived safe and sound this
morning and all I can say is Wow! Great looking and very alert and well fed
thanks for such a beautiful monitor. I had looked around on the Internet and
I am glad I decided to go with you guys you are definitely a top notch company!
I look forward to doing more business with Pro Exotics in the future!
Hi Robyn and Co.,
In March of 2002 I purchased 2 pair of your Halmahera geckos, and just wanted to let you guys know how pleased I have been with them. This was the first time that I have purchased live animals without seeing them first, and as you can imagine I was kind of cautious about the whole deal. The animals arrived in perfect health, and were also much larger and further along in their development then I had imagined from Robyn's description over the phone. They have adjusted to their new surroundings perfectly, and eat their yogurt, baby food, and insects like there is no tomorrow. I cannot begin to tell you how impressed I was with the level of service, and the quality of animals that your company provides. When I'm ready to try some Leachies no one else will get the call!
Todd W. -- MI
Thank you Pro Exotics,
I am a small breeder of bearded dragons and snakes and I am always looking for the best equipment to make my job easier and worry free. I received the new digital thermometers from you today and I just love them. I put them side by side with a few of my current ones (which cost me 60.00 a piece) and they're right on the money. I also like the fact that they have a built in light so there no need to turn all the lights on to check temps. I will be using them in my incubators to monitor the temps on the eggs. Thanks again for a real affordable and great product.
I just wanted to thank you for the beautiful animal I received today. The monitor is simply awesome, and took to handling like it was natural. I greatly appreciate your help in selecting the creature and hope to do further business with you in the future.
I was just going over my old emails and i realized how customer oriented you
guys are I have never even bought anything from you. I plan on getting a pair
of striped bloods this year though. But you always return my emails fast and
are very friendly. You guys are great!!!
Just wanted to commend you on your choice of wording regarding
your decision not to sell Burms, Retics or Rocks (Details/FAQ's) on your site.
I was reading through there as I had the same question regarding Retics. You
used words in the paragraph such as 'inappropriate' 'novice', 'ignorant'
and 'novelty' I love "Spur of the moment Sam" I wish those two paragraphs were posted/published and made public. Again, just wanted to make sure you know the writing was very powerful and that I at least read it and can appreciate what it means. While I discourage as many of my sons friends from owning herps until they
know more about them, it is good to see a message such as yours, reinforcing the message. I think based on your philosophy, it shows that the herp 'business' is not
just about the money any more, not just a craze. It is run by people who really love the animals and the collectors that care for them.
That's all, nothing more, keep up the good work.
subject: Sumatran Water Monitors
I tried to reach you by phone but you guys are always busy. I thought I would just email you and tell you all is well. In fact they are the closest thing to perfection I have seen!!! Thanks for all your help and the heads up on the Dumerils and these little guys. There aren't words to express my satisfaction with both your products and your service!!
Best wishes, Gene
HELLO MY NAME IS WILSON, AND IM WRITING TO YOU TO THANK YOU. I
BEEN BUYING LIZARDS AND SNAKES FOR YEARS KNOW. AND I NEVER BEEN MORE SATISFIED
.I HAVE NEVER RECIEVED A PACKAGE SO CLEAN AND INFORMATIVE. IM SO GLAD YOU SENT
ME A CARE SHEET. NO ONE I EVER DEALT WITH TOOK THE TIME .THANKS. THUMBS UP FOR
THE STAFF AT PRO EXOTICS.
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